Terms of Service
Last updated
The terms that apply when you book a clean with us.
Terms of Service
These terms apply whenever you book a service with Sparkle & Shine Cleaning.
Bookings and Cancellations
We ask for at least 48 hours notice to cancel or reschedule a visit. Cancellations with less notice may be charged at 50% of the visit cost to cover the cleaner's time.
Access to Property
You are responsible for providing safe access to the property at the agreed time, whether by key, code, or being present. We are not liable for delays caused by access issues outside our control.
Pricing
Quotes are based on property size and condition as described at the time of enquiry. Prices may be adjusted if the property is significantly different from what was described, and we will always confirm before proceeding.
Re-Clean Guarantee
If any part of a clean does not meet a reasonable standard, notify us within 48 hours and we will return to correct it at no additional charge. This does not extend to damage or issues unrelated to the clean itself.
Liability
We carry public liability insurance up to £5 million. Claims for damage must be reported within 48 hours of the visit with supporting evidence where possible.
Payment
Payment is due on completion of each visit unless a monthly contract has been agreed in writing, such as for office cleaning clients.
Changes to These Terms
We may update these terms from time to time. Continued use of our services after changes means you accept the updated terms.